Frequently Ask Questions

Booking

Please see the 'book session' page for availability. Payment is required at time of booking. If booking as a stag, Hen Do, we will accept a deposit as we understand it can be difficult to collect money from other people. Any remaining balance must be made before the event. 

If you have a voucher, please let us know when booking (provide your Security code, or serial number and pin code if applicable).

Accessibility

​Avon Valley: You will need to arrive early and queue up at the main reception. Spectators are welcome but must pay to enter the Park.

Vobster: You will need to arrive early and queue at the reception. Spectators are welcome. 

If special arrangements are needed, please let us know in advance and we will take reasonable steps to assist.

Medical Declaration / Health and Safety

Any person having any session with Adventure SUP must be medically fit to participate in the activity. If you have any medical condition(s), physically or take medication that may affect you in the activity, you must inform us before the booking the session or consult your GP.

What to Expect?

You will be required to arrive early and queue up at the main reception at both the park and quarry. Please read your confirmation email for more information.

 

Arriving early to sign a disclaimer, and for participants under the age of 16 a parent or guardian must sign on their behalf. 

 

Once you have changed, you will be given a safety briefing and equipment identification before getting to the fun part, which is getting you standing up on our inflatable paddle boards.

In the BSUPA Ready to Ride course, we will teach you the three essential paddle techniques, Prone,  Kneel and Stand before getting you to turn and manoeuvre your board safely, and finally getting in and out of the water without assistance. Games and challenges if time allows.

Once you have passed your BSUPA Ready to Ride, you will be allowed to hire boards from us as well as other inland and coastal facilities. Please click on Hire for more information.

 

Our Facilities 

Avon Valley: Our school inside Avon Valley Park is located just passed the mini railway line. On site, we have a large changing rooms available for both Men and Women. The changing rooms are cleaned regularly. They are also locked during your session so your valuables are safe.

Vobster: Our school inside Vobster Quay is located on the side of the lake by the main building. On site, there is a large changing room available for both Men and Women. The changing rooms are cleaned regularly.

Our Equipment

We mainly use Red Paddle Co 10'8" x 34" inflatable paddleboards. The maximum rider weight for these boards are 120kg / 265lbs. We have now also added in other brands for you to test out.

We also have various other boards for smaller riders and touring and race boards should you wish to hire.

The paddles we provide are Paddle Paddle Co Alloy Paddles for entry level paddling.

 

We also have Palm Personal Floatation Device (PFD's) which must be worn at all times, whether you are doing the course or hiring from us.

We have wetsuits available, which are washed after every session and dried ready for the next day. We do our best to accommodate for all sizes.

Group sizes

Maximum group size per instructor is 6 (for ready to ride).  We currently have two instructors on site. If you have larger groups, please contact us via the contact form.

What should I wear? 

Please wear footwear suitable for the outdoors for arrival and wetsuits boots, water shoes or old trainers for the lesson.

 

Wear something comfortable, we have wetsuits available, but if you have your own? It would be a better fit.

Please do not wear anything you could lose during the session e.g. rings, ear rings, expensive watches etc.

All our participants must wear a PFD / Buoyancy Aid at all times!

Weather Conditions

We will contact you in case of adverse weather or inadequate conditions – once a session is booked, presume it will go ahead unless we contact you.

Cancellations​

We must receive advance notice, 48 hours prior to the session start date. UK Active Outdoors Ltd (Adventure SUP) reserves the right to change the session type or cancel a session if adverse weather conditions or unforeseen circumstances. Any cancelled session will be rescheduled to another date and time.

 

​If using vouchers, we will only reschedule the session if we have been given advance warning of up to 48 hours, unless the voucher has not been redeemed or is past its expiry date. If cancelled on the day, I'm afraid you will lose your activity slot.​

BBQ facilities

We have a BBQ area at Avon Valley for private group bookings only (stag, Hen parties, birthday groups and corporate). Please contact us to reserve this area, which is based at the Battle Archery zone at the top field.  You will need to provide your own food and charcoal. If you do use our BBQ area, please tidy up after yourselves. Thank you.

Do you allow alcohol?

We do not allow alcohol on site, We will not allow anyone to participate if they are under the influence as this is dangerous and a health and safety risk. 

Do you have food on site?

Avon Valley Adventure and Wildlife Park has a wonderful café, which serves hot food and drinks. After your activity, you are welcome to enter the café. please be sure to wash your hands before consuming any food on site. Vobster has a food and drink van onsite too. 

Photography and Video(s) 

Photo(s) and/or video(s) will be taken on the day (free of charge) unless specified otherwise. Any photo or video will be placed on Facebook or Twitter to help promote Adventure SUP as well as share between the participants. Please let us know if this is a problem. We will always do our best to respect your wishes.

Is parking available? 

Yes, there is plenty of free parking on both sites.

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Terms and Conditions

Payments for all sessions are to be made in full at the time of the booking.

Cancellation Notice: We must receive advance notice, 48 hours prior to the session start date. UK Active Outdoors Ltd (Adventure SUP) reserves the right to change the session type or cancel a session if adverse weather conditions or unforeseen circumstances. Any cancelled session will be rescheduled to another date and time.

If using vouchers, we will reschedule the session as required, unless the voucher has not been redeemed or is past its expiry date.

Weather Conditions: We will contact you in case of adverse weather or inadequate conditions – once a session is booked, presume it will go ahead unless we contact you.

Opening Times: The office opening times are 9:00am to 9:00pm. The park entrance opens from 10:00am, closes at 6:00pm.

Rules:

  • I agree to abide by the UK Active Outdoors Ltd (Adventure SUP) code of conduct and obey the instructions of the UK Active Outdoors Ltd (Adventure SUP) staff, leaving the water immediately on being asked to do so.

  • I declare that I am able to swim 25 metres unaided.

  • I understand that no liability is accepted by the UK Active Outdoors Ltd (Adventure SUP) for the loss or damage of personal belongings taken onto the water, including (without limitation) wallets, spectacles, clothing etc.

  • I am not under the influence of any drugs or alcohol at the time making this statement.

  • I understand and accept that all activities will be carried out at my own risk and that UK Active Outdoors Ltd (Adventure SUP) will not be held liable in any way for any personal injury to myself or others, or any loss or damage including in relation to personal equipment and possessions used in accordance with the conduct of the business.

Medical Declaration / Health and Safety: Any person having any session with Adventure SUP must be medically fit to participate in their chosen activity. If you have any medical condition(s) or take a medication that affects the activity? You must inform us before the start of the session.

Under 18’s: Any child under 18 years old must have a parent / guardian on site at all times.

Photography and Video(s): Photo(s) and/or video(s) will be taken on the day (free of charge) unless specified otherwise. Any photo or video taken on the day  may be placed on social media to help promote Adventure SUP (UK Active Outdoors Ltd) as well as share between the participants. If you do not wish to have any of your photos placed on any of our social media pages, please let us know. We will always do our best to respect your wishes.