How to Redeem Your Voucher

Please read some of the information below to make booking in as smooth and easy as possible. Most of the answers to your questions are on our website. But if you can't find it, please do not hesitate to ask?​

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Please double check with your voucher site and send us the correct information or you will not be booked in properly until we are able to redeem the voucher.  

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You can choose the VOUCHER ONLY service in the booking page and each voucher site has it own unique reference number, 

- Serial Number and Pin code or

- 10 digital pin code or 

- Security Code, which will be shown on your voucher.

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Please provide this when you are booking in. If a payment information pops up during your online booking. You are in the wrong service

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Please note that we are a third party service provider and therefore any issues you may have with the voucher(s) you must contact the voucher company to resolve.

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Don't forget to send us the Serial Number and Pin code, or 10 digital pin code, or the Security Code or this will delay your booking process.

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Terms and Conditions

Payments for all sessions are to be made in full at the time of the booking.

Cancellation Notice: We must receive advance notice, 48 hours prior to the session start date. UK Active Outdoors Ltd (Adventure SUP) reserves the right to change the session type or cancel a session if adverse weather conditions or unforeseen circumstances. Any cancelled session will be rescheduled to another date and time.

If using vouchers, we will reschedule the session as required, unless the voucher has not been redeemed or is past its expiry date.

Weather Conditions: We will contact you in case of adverse weather or inadequate conditions – once a session is booked, presume it will go ahead unless we contact you.

Opening Times: The office opening times are 9:00am to 9:00pm. The park entrance opens from 10:00am, closes at 6:00pm.

Rules:

  • I agree to abide by the UK Active Outdoors Ltd (Adventure SUP) code of conduct and obey the instructions of the UK Active Outdoors Ltd (Adventure SUP) staff, leaving the water immediately on being asked to do so.

  • I declare that I am able to swim 25 metres unaided.

  • I understand that no liability is accepted by the UK Active Outdoors Ltd (Adventure SUP) for the loss or damage of personal belongings taken onto the water, including (without limitation) wallets, spectacles, clothing etc.

  • I am not under the influence of any drugs or alcohol at the time making this statement.

  • I understand and accept that all activities will be carried out at my own risk and that UK Active Outdoors Ltd (Adventure SUP) will not be held liable in any way for any personal injury to myself or others, or any loss or damage including in relation to personal equipment and possessions used in accordance with the conduct of the business.

Medical Declaration / Health and Safety: Any person having any session with Adventure SUP must be medically fit to participate in their chosen activity. If you have any medical condition(s) or take a medication that affects the activity? You must inform us before the start of the session.

Under 18’s: Any child under 18 years old must have a parent / guardian on site at all times.

Photography and Video(s): Photo(s) and/or video(s) will be taken on the day (free of charge) unless specified otherwise. Any photo or video taken on the day  may be placed on social media to help promote Adventure SUP (UK Active Outdoors Ltd) as well as share between the participants. If you do not wish to have any of your photos placed on any of our social media pages, please let us know. We will always do our best to respect your wishes.